In the event of a conflict between the staff, administrators, or board members of an Institute School and a parent, staff, or community member (current or former), CSI adheres to its CSI Grievance Policy.

In accordance with this policy, the parent must first follow the school’s grievance policy in its entirety.

If, after following the school’s grievance policy, the parent is not satisfied with the resolution, the parent can pursue the grievance with CSI. To do so, the parent must provide CSI written documentation of the grievance within 5 days of receiving the written resolution from the school administrator/board. CSI will review the grievance and school’s proposed resolution, and to the extent practicable, provide a written resolution to the school and parent within 15 days.

For questions or to submit a formal complaint, please contact Trish Krajniak at

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